+27 65 633 0867 support@buytrailers.co.za

Refund and Returns

Return and Refund Policy

Last updated: 23 July 2025

Thank you for shopping with Buy Trailers SA. We strive to ensure our customers are completely satisfied with their purchase. Please read our Return and Refund Policy carefully before making a purchase.

1. Returns

Our policy is valid for 7 calendar days from the date of delivery. If more than 7 days have passed since you received your trailer, unfortunately we can’t offer you a return or refund, unless required by law (e.g. under the Consumer Protection Act).

To be eligible for a return:

  • The trailer must be unused and in the same condition that you received it.
  • It must be returned with all original documentation, accessories, and packaging.
  • You must have a valid proof of purchase.

Please note: Custom-built or special-order trailers cannot be returned, except in cases of defect or error on our part.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7 business days, and a credit will automatically be applied to your original method of payment or another method agreed upon.

Please note:

  • A handling/restocking fee of up to 10% may apply.
  • Delivery charges are non-refundable unless the return is due to our error.

3. Damaged or Defective Trailers

If your trailer arrives damaged or defective:

  • Notify us within 48 hours of delivery.
  • Provide photos and a description of the issue.
  • We will arrange for repair, replacement, or refund depending on the nature and severity of the defect.

4. Cancellations

Orders may be cancelled before dispatch. If you cancel after dispatch, standard return procedures will apply. Custom orders cannot be cancelled once production has begun.

5. Return Process

To request a return, please contact us at:

📞 Phone: [+27 65 633 0867]
📧 Email: [support@buytrailers.co.za]
📍 Address: [6 White Water Street, Riverside park, Mbombela, 1201 South Africa]

We will provide instructions on how to return the item and any applicable return address.

6. Questions

If you have any questions about our Return and Refund Policy, please contact us at:
📧 [support@buytrailers.co.za] or use our contact form on the website.